Scroll000%

Claims Copilot

An AI copilot that walks policyholders through a motor claim in a single conversation, from first photo to settlement.

Role

Lead Product Designer

Timeline

14 weeks

Team

1 designer, 4 engineers, 1 PM

Platform

Mobile + Web

Sector

Insurtech

Claims Copilot — cover

(01)

Problem

Filing a motor claim took over 25 minutes across six screens. Customers had to know policy jargon, upload the right documents in the right order and wait days to hear back. Nearly four in ten people gave up before submitting.

(02)

Approach

Design the conversation, not the form

We mapped every question the old form asked and rewrote it as a short, guided conversation. The agent asks one thing at a time, reads photos to pre-fill damage details and only escalates to a human when confidence is low.

Make the agent’s thinking visible

Trust was the real product. Every suggestion shows why the agent made it, what it still needs and what happens next, so people never feel they are talking to a black box.

Claims Copilot — wide mockup
Claims Copilot — wide mockup
Claims Copilot — mockup
Claims Copilot — mockup
Claims Copilot — mockup
Claims Copilot — mockup
Claims Copilot — gallery
Claims Copilot — gallery
Claims Copilot — gallery
Claims Copilot — gallery

(03)

Results

62%

Faster claim filing

41%

Fewer drop-offs

4.6/5

Customer satisfaction

Claims now open in under ten minutes and most simple cases are triaged the same day. The pattern became the template for other agent-led journeys.

Create a free website with Framer, the website builder loved by startups, designers and agencies.