Claims Copilot
An AI copilot that walks policyholders through a motor claim in a single conversation, from first photo to settlement.
Role
Lead Product Designer
Timeline
14 weeks
Team
1 designer, 4 engineers, 1 PM
Platform
Mobile + Web
Sector
Insurtech

(01)
Problem
Filing a motor claim took over 25 minutes across six screens. Customers had to know policy jargon, upload the right documents in the right order and wait days to hear back. Nearly four in ten people gave up before submitting.
(02)
Approach
Design the conversation, not the form
We mapped every question the old form asked and rewrote it as a short, guided conversation. The agent asks one thing at a time, reads photos to pre-fill damage details and only escalates to a human when confidence is low.
Make the agent’s thinking visible
Trust was the real product. Every suggestion shows why the agent made it, what it still needs and what happens next, so people never feel they are talking to a black box.
(03)
Results
62%
Faster claim filing
41%
Fewer drop-offs
4.6/5
Customer satisfaction
Claims now open in under ten minutes and most simple cases are triaged the same day. The pattern became the template for other agent-led journeys.
Have a problem worth solving?
Want results like these on your product?
© 2026 Saki Kumar — Bengaluru




